STUDENT GRIEVANCE REDRESSAL COMMITTEE (SGRC)

The Student Grievance Redressal Committee (SGRC) was set up at the College in accordance with the College Grants Commission (Redressal of Grievances of Students) Regulations, 2023 (D.O. No F.1-13/2022 (CP-II) date: 12th April, 2023).

COMPOSITION OF STUDENT GRIEVANCE REDRESSAL COMMITTEE:

Dr. Prasun Banerjee

Chairman

9830200258

Amit Talukdar

Convenor

9883202945

Partha Ghosh

Coordinator

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Nilim Manna

member

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Deepak Kumar Roy

member

9433393897

Moumita Ghosh

member

9432888613

Dr.Sanjukta Chakraborty

member

8240707528

AIMS:

The Student Grievance Redressal Committee (SGRC) attends to the grievances and complaints made by students regarding academic matters, library and other facilities for the students. Using an unbiased approach, the Committee ensures effective solution to the grievances. The Committee enables the students to express their grievances by initiating and following the grievance redressal procedure in accordance with the rules and regulations of the George College of Management & Science. The committee meets periodically, examines the nature and pattern of the grievances and redresses it accordingly. Any student with a genuine grievance may approach Student Grievance Redressal Committee to submit her grievances.

OBJECTIVES:

• To maintain the dignity of the institution by promoting cordial Student-Student relationship and Student-Teacher relationship.
• To ensure effective solution to the students' grievances with an impartial and fair approach and in complete confidentiality.
• To investigate the reason for dissatisfaction.
• To enlighten the students on their duties and responsibilities.
• Encouraging the students to express their grievances/problems freely and frankly, without any fear of being victimized.
• To document students’ grievances/complaints and to ensure reasonable solutions for further improvement of the academic and administrative environment in the College .

PROCEDURES

The bonafide students may submit their grievances, if any, in the suggestion box/complaint box placed in the chamber of the Principal, and through mail ([email protected]) The Student Grievance Redressal Committee shall receive and redress the grievances on the following issues:

• Non-publication of a prospectus by the institution, in accordance with the provisions of these regulations;
• Publication by the institution of any information in the prospectus, which is false or misleading, and not based on facts;
• Withholding of, or refusal to return, any document in the form of certificates of degree, diploma or any other award or other document deposited by a student for the purpose of seeking admission in such institution, with a view to induce or compel such student to pay any fee or fees in respect of any course or program of study which such student does not intend to pursue;
• Demand of money in excess of that specified to be charged in the declared admission policy of the institution;
• Non-payment or delay in payment of scholarships or financial aid admissible to any student under the declared admission policy of such institution, or under the conditions, if any, prescribed by the UGC/Govt. of West Bengal/Other agencies;
• Delay by the institution in the conduct of examinations, or declaration of results, beyond the schedule specified in the academic calendar of the institution, or in such calendar prescribed by the MAKAUT and UGC;
• Failure by the institution to provide student amenities as set out in the prospectus, or is required to be extended by the institution under any provisions of law for the time being in force;
• Non-transparent or unfair practices adopted by the institution for the evaluation of students;
• Delay in, or denial of, the refund of fees due to a student who withdraws admission within the time mentioned in the prospectus, subject to guidelines, if any, issued  by the College /UGC, from time to time;
• Complaints of alleged discrimination of against students from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Minorities or persons with disabilities categories;
• Denial of quality education as promised at the time of admission or required to be provided;
• Harassment or victimization of a student, other than cases of harassment which are to be proceeded against under the penal provisions of any law for the time being in force;
• Any action initiated/taken contrary to the statutes, ordinances, rules, regulations, or guidelines of the institution; and

• Any action initiated/taken contrary to the regulations and/or guidelines issued by the College /UGC and/or the regulatory body concerned.

Online Grievance Handling Form: https://forms.gle/fFzNYGb6334JMFzG6

• On receipt of a complaint, Student Grievance Redressal Committee shall take necessary action within reasonable time.
• The Student Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved student.
• An aggrieved student may appear either in person or authorize a representative to present the case.
• The SGRC shall send its report with recommendations, if any, to the competent authority of the institution concerned and a copy thereof to the aggrieved student.
• The Committee may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.

DOCUMENTATION :

The proceedings and the information of grievances shall be treated as confidential and can be viewed only by the members of Student Grievance Redressal Committee, for the purpose of investigation. In order to monitor the redressal process from time to time the Student Grievance Redressal Committee shall maintain a grievance register under the supervision of Chairperson of SGRC. The register will be treated as confidential and may not be accessed by anyone other than the members of SGRC.

TYPES OF GRIEVANCES

STANDARD OPERATING PROCEDURE (SOP)

Any student who wants to initiate a grievance may first bring the issue to the notice of the Mentor/Programme Director/Head of the respective department/office, who will address the issue and try to resolve it within 7 working days of the receipt of the grievance.

If, there is no response within the stipulated time from the respective department/office or student is dissatisfied with response/resolution to his/her grievance, then he/she is free to represent his/her grievance to the Grievance Redressal Committee.

• Formal Registration: Any aggrieved student with a genuine grievance will submit his/her Grievance in any of the following modes:
• via e-mail at “[email protected]”
• grievances may be dropped in writing at the Complaint/Suggestion box
• represent their grievances through student representatives
• may approach the Grievance Redressal Committee Members in person

• Acknowledgement: The Grievance Redressal Committee acknowledges the receipt of each grievance complainant immediately. In the case of e-mail at “[email protected] the sender will receive an instant auto reply acknowledging the receipt of his/her e-mail.

• Forwarding: Upon receipt of grievance the Grievance Redressal Committee shall analyze, and forward the grievance to the respective department/office/individual (dealing with the substantive function linked with the grievance) requesting them to enquire into the grievance and redress within such period as may be specified, not exceeding 7 days from the receipt of grievance complaint.

• Follow Up & Monitoring: Grievance Redressal Committee shall coordinate, monitor and ensure redressal within the stipulated time. Depending up on the seriousness of grievance the Grievance Redressal Committee will follow them up regularly till their final disposal by way of reminders.

• Scrutiny: Grievance Redressal Committee will make a thorough review of the redressal process. In case the committee feels satisfied with the resolution provided by the respective department/office/individual, then it will intimate the same to the student. Once the student indicates acceptance of the resolution at this level, then the matter is deemed

General Guidelines:

• Timeframe: It shall be the endeavour of the Grievance Redressal Committee to ensure redressal/disposal of every grievance within a period of one month of the receipt of application/grievance complaint.

• Prohibition against Retaliation: Institute will strictly prohibit retaliation against any grievant, witness, or any other participant in the grievance redressal process by reason of such participation. Any concerns about the retaliation related to this process should be disclosed by the party to the Grievance Redressal Committee via [email protected].

• Alternative avenues for redressal of grievances: Although all students may avail themselves of this procedure towards resolving their grievances, they can also try to resolve issues informally – if they believe that an informal resolution is possible at their department/Office level.

Exclusions: The following complaints/grievances shall not be construed by the Grievance Redressal Committee for consideration and disposal:

• Complaints involving policy matters.
• Decisions with regard to the award of Fellowships, fee concessions, medals, etc.
• Decisions by competent authority on assessment and examination result/ revaluation or remarking of answer sheets.
• Anonymous and frivolous complaints will not be entertained/processed

STUDENTS GRIEVANCE REDRESSAL FORM

The Student Grievance Redressal form is to be used only by students requesting a formal hearing for grievance redressal procedures. Aggrieved students are requested to download the form from the following link and to submit the same to the Student Grievance Redressal Committee (SGRC) of George College of Management & Science in the suggestion Box placed in the chamber of Principal or through email:  [email protected].

STUDENT GRIEVANCE REDRESSAL COMMITTEE (SGRC)

George College of Management & Science 

Chakmir, Budge Budge Trunk Road, West Bengal-700141

Email: [email protected]

Notices

UGC Regulations 2012